Shipping policy

At BENJAMIN SCOTT ROBERTS (BENJLife), we specialize in premium New Zealand fresh seafood. We are committed to providing reliable, fast, and safe global shipping services to deliver fresh ocean delicacies from New Zealand to your doorstep. Below is our official shipping policy for all orders placed on our store.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To preserve the maximum freshness of our seafood products, we arrange professional sorting, fresh packaging, and logistics scheduling in strict order. We strive to minimize your waiting time and ensure your goods are shipped out promptly.
2. International Shipping & Delivery Time
We provide worldwide international shipping services. Our standard international shipping normally takes 7–14 business days for delivery. The actual transit time may slightly vary depending on your destination country, local logistics efficiency, and peak shipping seasons.
For customers with urgent needs, we support expedited shipping service. You can select the rush shipping option during checkout for faster delivery.
3. Shipping Cost Calculation & Transparency
We support real-time automatic shipping fee calculation. The shipping cost is accurately generated based on your order’s total weight, product volume, and delivery destination. All shipping fees are clearly displayed on the checkout page before payment. There are no hidden fees or extra charges for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or inspection fees formulated and charged by your local customs authority. These additional fees are the recipient’s responsibility.
We highly recommend all customers to check the local import policies and tax regulations of your country or region before placing an order, to avoid unexpected additional costs or delivery delays.
5. Professional Seafood Packaging & Shipping Protection
As a professional seafood supplier, we adopt customized professional packaging for all ocean products. We use high-strength, leak-proof, shockproof, and fresh-keeping packaging materials to fully protect your seafood items during long-distance transportation, effectively avoiding damage, deterioration, or leakage during transit.
For high-value orders, we provide optional shipping insurance at checkout. You can choose this service to get full transit protection and enjoy a more worry-free shopping experience.
6. Delivery Inspection & After-Sales Service
Please carefully inspect the outer package and product condition upon delivery. If you receive goods with obvious package damage, leakage, or severe deformation, please take clear photos, refuse to sign for the package, and contact our customer support team immediately.
If you find any product quality problems or defects after signing for the order, please submit a valid inquiry with photos/videos to our support team within 48 hours after delivery. We will verify the problem quickly and provide targeted solutions including refund, replacement, or other after-sales support.
7. Professional Customer Support
If you have any questions about order processing, shipping status, transit delay, customs clearance, or after-sales problems, our professional customer service team is always ready to help. Feel free to contact us via email or phone anytime, and we will provide you with prompt and professional guidance.
Thank you for shopping with BENJLife!
We keep optimizing our global logistics system and fresh-keeping transportation solutions, aiming to deliver fresher, safer, and higher-quality New Zealand seafood to every customer around the world.
Contact Information
Trade Name: BENJAMIN SCOTT ROBERTS
Phone: +64 9 683 5274
Email: info@benjlife.shop
Address: 8 Kowhai Terrace, Saint Martins, Christchurch 8022, New Zealand